Trained, reliable and compassionate care staff for residential care homes, dementia services and supported living across Norfolk and Suffolk.
Every placement is checked against
Elderaid Care Ltd is a healthcare staffing agency based in England, supplying temporary care staff to residential care homes, dementia services, supported living and other adult social care providers.
We know what shortages, sickness and emergency cover cost you. Our aim is to send staff who integrate into your team rather than disrupt it, and to keep sending the same familiar faces so your residents get continuity.
To support healthcare providers with dependable staffing that promotes safe, compassionate and person-centred care, while maintaining the highest standards of professionalism, compliance and integrity.
To be the agency Norfolk and Suffolk care providers call first, because our staff turn up, know what they are doing, and come back.
Tell us the setting, the hours and the experience level you need. We confirm who is coming and send their compliance details before the shift starts.
Hands-on personal care in residential and dementia settings — washing and dressing, transfers, meals and fluids, and the companionship that makes a long day better for the people you support.
Experienced staff who can carry the shift, not just fill it — supervising the care team on the floor, accurate records, and a proper handover at the end so the next shift starts informed.
Supported living and community settings, where routine and familiarity matter more than anything — learning disability, autism and mental health support delivered without disruption.
Call about a gap and you get a yes or a no on the spot. If we cannot cover it, we say so immediately so you can try elsewhere.
DBS, right to work, references and mandatory training are complete on file before a worker sets foot on your unit — never chased afterwards.
Days, nights, weekends and bank holidays. Emergency gaps and long-term placements booked through the same number.
Priced per role and shift type in writing before the booking. Nothing new appears on the invoice after the shift is worked.
We only send workers who can realistically travel to you for that shift. Local knowledge is the difference between booked and covered.
You deal with the person managing your booking, not a call centre reading from a screen that has never seen your rota.
Tell us what your rota needs and we will tell you what we can cover, at what rate, before you commit to anything.
Register with us and we will match you to shifts that fit around your life, in services near where you actually live.
The setting, the role, the dates and the shift times. Same-day requests welcome.
The rate for that role and shift type, in writing, before anything is booked.
Chosen from staff already cleared for your type of service and able to reach you on time.
Name, role and compliance summary land with you before they arrive on shift.
Timesheet signed by your team, invoice follows, and we ask how the shift went.
No worker is placed with a client until this file is complete. Copies of any part of it are available to you on request, for your own records and inspections.
Elderaid Care Ltd maintains:
Certificates available on request.
Our recruitment complies with:
Compliance is maintained, not signed off once:
Call and we will tell you straight away what we can cover. Same-day and night cover is available, though the earlier you call, the wider the choice of worker.
No to both. Elderaid Care Ltd supplies care staff only — healthcare assistants, senior care assistants and support workers — into residential care, dementia services and supported living. We do not supply registered nurses and we do not currently take bookings from nursing homes.
Yes. DBS status, training records, references and our insurance certificates are available on request, before or after a placement.
Call us immediately and we will look for a replacement for the remainder of that shift. You are not invoiced for hours that were not worked.
Hours are confirmed against a timesheet signed by your team on shift, and invoiced at the rate agreed before the booking. Payment terms are set out in our terms of business.
The role, the shift type and whether it is short notice. We quote you the rate in writing before the booking is confirmed, and that is the rate you are invoiced at.
Booking terms, including minimum shift length and cancellation notice, are set out in our terms of business before your first booking.
Signed terms of business, a named contact for bookings, your invoicing details, and a short briefing on the service so the worker arrives knowing what to expect. It is a single conversation, not a procurement process.
Great Yarmouth, Lowestoft, Norwich and the wider Norfolk and Suffolk area. If you are just outside it, call and ask and we will tell you honestly whether we can staff it reliably.
Whether you need emergency cover, planned staffing support or a reliable agency partner, Elderaid Care Ltd is ready to help.